All clients or guests of EFR shall provide valid government IDs for security validation of The Subic Bay Yacht Club Security Officer. {if Subic Bay Yacht Club is the terminal}
Primary guests must provide the list of guests.
EFR shall be responsible for the overall service.
The guests shall be the responsibility of the primary guest for any damages to the vessel or injury to persons caused by its guests.
Yacht Nature:
In the event of unforeseen circumstances such as bad weather and natural disasters, Yacht and Government Agencies have the right to cancel and reschedule the trip. The canceled itinerary will be automatically rescheduled and no refund will be made. Both parties would find a reasonable date for the reschedule which is amenable to both parties.
There are no guarantees for our service in regards to unforeseen events in relation with the current weather, time delays and other factors that may affect our services.
Our activities are weather dependent; schedules may be subject to change or cancellation. We will send weather updates 1-3 days before the scheduled activities and we will notify you for any concerns or changes.
Cancellation Policy:
In the event of cancellation by the client, the initial payment made by the undersigned will be forfeited.
Notwithstanding the immediately preceding, the captain of the vessel shall have the authority to cancel the event for passengers especially for the vessel’s safety and security. The captain’s cancellation shall be deemed a cancellation by the owner for all intents and purposes.
It is our pleasure to assist you with enthusiasm, courtesy and respect. We are hoping that you would treat our staff and agents in the same manner. It is our right to refuse service for anyone with inappropriate behavior or uses inappropriate language to any of our agents and employees. (no refund policy will apply)
Refund Policy:
No refund policy is in effect; you may only reschedule your booking.
Rescheduled bookings are charged 20% of the total service amount.
In some special cases, refunds of 250,000php and above will take 3 weeks to process.
Rescheduling Policy:
Your appointments are very important to the EFR team and partners. The date and time are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 7 days notice rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving prior notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services.
When you reschedule your appointment you will be charged a 20% service fee.
You can only reschedule your services once a year.
Reservation and Payment Policy:
50% of the total charges will be paid upon sending the quotation.
The 30% Yacht Security Deposit (Total Yacht Rental Amount x 30%) is required and will be refunded after (5) Five Banking Days if no damages occurred and demanded by the Captain and/or EFR.
The amount of damage shall be imposed against the security deposit becomes insufficient, the client shall pay deficiency. The security deposit shall not earn interest and shall be returned to the client after the event, less allowable deductions.
All rates are exclusive of VAT, other taxes and service fees.
Yacht and Club Etiquettes:
All guests should send a copy of valid ID before the event.
Any slippers or shoes are not allowed in some yachts. There will be a dedicated slipper that you can use while you are on the premises.
Usage of the yacht is strictly from your booked time. We only allow changing the time of rental once and should be requested days prior to on-boarding.
Please respect the instructions of the captain. The captain is the final decision maker on the ship, especially in terms of emergency.
Only smoke at the designated smoking place and use the provided ashtray. All damages will be charged accordingly.
Please be cautious at touching the yacht to control the instrument.
Do not disturb the captain while the yacht is sailing.
Any damage to the process of using the yacht is to be compensated by the guests. o We are not liable to any of your personal belongings while you are on the yacht.
Maintain social distancing in the yacht.
Always sanitize your hands
Terminals and terminal fees:
We are using different terminals depending on boat locations, client’s preference and budget. o Watercraft Venture
Watercraft venture is a boat yard facility with 1 pier.
The terminal fee is 2000 for small boats and 4000 big boats.
Car parking is 50 pesos
Pets are allowed (applicable in few yachts)
Subic Bay Yacht Club
SBYC facility is prestigious with two (2) lobbies, restaurants, hotel rooms and marina.
SBYC Charges
Terminal fee
Corkage fee
Parking fee
Facility Fee
Use of the yacht, obligations, damages:
Client Obligations
Don’t litter and be a responsible tourist and guest.
When you make damages it will be deducted with your security deposit.
Don’t use inappropriate language with EFR and Yacht Crew
Please make sure to be on time.
There are cases where boats are late because of unexpected situations.We are asking for your kind patience when this happens. Causes may be due to wind, current, anchor situation. Don’t worry because these are just a normal thing in yachting since we are naturally dealing with nature.
When cruising on a yacht, it is important to be familiar with vulnerable areas such as roof window, wooden materials, waste disposal and other vulnerable areas and habits.
In case of emergency never panic and our captains are trained to handle emergency situations.
Captain and Crew obligations
Captain must ensure the seaworthiness of the yacht
Captain must ensure the security of the vessel
The crew must ensure the cleanliness of the boat
Captain and crew must maintain an appropriate language environment infront of the guests
Crew must assist the guest when using the facilities and water activities.
EFR obligations:
EFR must implement and maintain hassle-free arrangements
EFR must ensure that the down payment has been transferred to the captain/owner once the client is paid.
EFR guests list must be well coordinated with the yacht club to avoid inconvenience upon entering the yacht club gate.
EFR is only accountable for making a hassle free arrangement and it is theyacht owner and captain accountable when regards to our guests and boats.
Liability of the parties involved
EFR is the mediator of the contract between guests and yacht and is solely liable within the scope of the duties and responsibilities of a mediator.
Any kind of compensation claims or differences between the guests and the yachts have to be addressed directly between them.
EFR offers all conscientious yachts from different parts of the Philippines which is providing the yacht directory in our service.
The Guests are aware that they are renting a sailing or powerboat equipment and are not booking travel in accordance with travel agency laws and regulations.
EFR is not liable for any financial problems of an organizer, including insolvency.
